Training “BARRIER-FREE SERVICE: INCLUSION AND ACCESSIBILITY”

[:pt]Atendimento Acessível[:en]Accessible Service[:es]Servicio accesible[:fr]Service accessible[:zh]无障碍服务[:]

From September 17th at 19:00 until September 17th at 22:00

[email protected] https://academiadigital.turismodeportugal.pt/index.php?option=com_training&task=show&id=8058&Itemid=33

Framework

To raise the qualification of workers in the sector, a new Training Program has been created to address this important challenge: Formação +Próxima (Closer Training).

To implement this Program, Turismo de Portugal identifies Municipalities as strategic partners, since they are the closest agents to local realities and key drivers of the strategic change to be achieved within their territories.

Objectives

Understand the concepts and benefits associated with inclusion, accessibility, and barrier-free customer service
Identify attitudes and practices that promote or hinder accessible service
Adopt inclusive behaviors
Recognize accessible service as a business opportunity

Target Audience

Professionals in commerce and tourism. Other interested participants are also welcome.

Content

Key concepts
Inclusive customer service in practice
Barriers to accessibility: physical, communicational, technological, and attitudinal
Legislation, standards, and rights
Good practices in and for customer service

Registration:

https://academiadigital.turismodeportugal.pt/index.php?option=com_training&task=show&id=8058&Itemid=33